Knowledge management and knowledge sharing: A review

Title: Knowledge management and knowledge sharing: A review

Title: Knowledge management and knowledge sharing: A review

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Authors: Small, Cynthia T., Andrew P.

Subject: Knowledge Management

Publish: 2006

Status: full text

Source: Information Knowledge Systems Management; 2005-2006, Vol. 5 Issue 3, p153-169

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Abstract:  Knowledge Management is one of the major issues in the management of contemporary organizations and enterprises. A review of the knowledge management (KM) literature reveals many different definitions and perspectives on knowledge and knowledge management. Here, we provide an overview of some of this discourse along with deions of KM models and frameworks that can be used to guide KM initiatives. Knowledge sharing, critical to creation of knowledge and organizational performance, is often addressed under the umbrella of KM. We provide a survey of recent literature and progress in both of these areas
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The Role of Organizational Controls in Managing Knowledge

Title: The Role of Organizational Controls in Managing Knowledge

Title: The Role of Organizational Controls in Managing Knowledge

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Authors: Turner, Karynne L., Makhija, Mona V.
Subject: Knowledge management
Publish: 2006
Status: full text
Source: Academy of Management Review; Jan 2006, Vol. 31 Issue 1, p197-217
Preparation: Scientific Database Management Articles...........
Abstract: We present a model demonstrating the role of organizational controls in managing organizational knowledge characterized by different combinations of knowledge attributes. Specifically, we show how particular controls (outcome, process, and clan) differ in their ability to acquire, transfer, interpret, and, finally, use knowledge. We argue that the use of different controls therefore creates distinguishably different knowledge management processes within the firm. 

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Use of Knowledge Management Systems and the Impact on the Acquisition of Explicit Knowledge

Title: Use of Knowledge Management Systems and the Impact on the Acquisition of Explicit Knowledge

Title: Use of Knowledge Management Systems and the Impact on the Acquisition of Explicit Knowledge

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Authors: McCall, Holli., Arnold, Vicky & Sutton, Steve G.3
Subject: Knowledge management
Publish: 2008
Status: full text
Source: Journal of Information Systems; Fall2008, Vol. 22 Issue 2, p77-101
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Abstract: In an era where knowledge is increasingly seen as an organization"s most valuable asset, many firms have implemented knowledge-management systems (KMS) in an effort to capture, store, and disseminate knowledge across the firm. Concerns have been raised, however, about the potential dependency of users on KMS and the related potential for decreases in knowledge acquisition and expertise development (Cole 1998; Alavi and Leidner 2001b; O"Leary 2002a). The purpose of this study, which is exploratory in nature, is to investigate whether using KMS embedded with explicit knowledge impacts novice decision makers" judgment performance and knowledge acquisition differently than using traditional reference materials (e.g., manuals, textbooks) to research and solve a problem. An experimental methodology is used to study the relative performance and explicit knowledge acquisition of 188 participants partitioned into two groups using either a KMS or traditional reference materials in problem solving. The study finds that KMS users outperform users of traditional reference materials when they have access to their respective systems/ materials, but the users of traditional reference materials outperform KMS users when respective systems/materials are removed. While all users improve interpretive problem solving and encoding of definitions and rules, there are significant differences in knowledge acquisition between the two groups.

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Keywords: knowledge management systems; knowledge management; declarative knowledge

User studies of knowledge acquisition tools: methodology and lessons learned

Title: User studies of knowledge acquisition tools: methodology and lessons learned

Title: User studies of knowledge acquisition tools: methodology and lessons learned

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Authors: Tallis, Marcelo., Kim, Jihie. & Gil, Yolanda
Subject: Knowledge management
Publish: 2001
Status: full text
Source: Journal of Experimental & Theoretical Artificial Intelligence; Oct-Dec 2001, Vol. 13 Issue 4, p359-378
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Abstract: Knowledge acquisition research concerned with the development of knowledge acquisition tools is in need of a methodological approach to evaluation. This paper describes experimental methodology to conduct studies and experiments of users modifying knowledge bases with knowledge acquisition tools. The paper also reports on the lessons learned from several experiments that have been performed using this methodology. The hope is that it will help others design user evaluations of knowledge acquisition tools. Ideas are discussed for improving the current methodology and some open issues that remain.

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Keywords: knowledge management; knowledge acquisition

A Holistic Framework for Knowledge Discovery and Management

Title: A Holistic Framework for Knowledge Discovery and Management

Title: A Holistic Framework for Knowledge Discovery and Management

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Authors: DELEN, DURSUN., AL-HAWAMDEH, SULIMAN
Subject: Knowledge management
Publish: 2009
Status: full text
Source: Communications of the ACM; Jun2009, Vol. 52 Issue 6, p141-145
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Abstract: The article discusses the discovery and management of information. The authors propose an integrated, holistic framework for knowledge management that is composed of interdependent modules meant to perform activities involved with the knowledge management cycle. Such activities, the authors state, include storing, creating, and extracting knowledge. Topics of discussion include exploiting technologies such as data warehousing and data mining and assisting computer users with the problem of information overload

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Antecedents and consequences of knowledge management strategy: the case of Chinese high technology firms

Title: Antecedents and consequences of knowledge management strategy: the case of Chinese high technology firms

Title: Antecedents and consequences of knowledge management strategy: the case of Chinese high technology firms

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Author: Jie Yang
Subject: Knowledge management
Publish: 2008
Status: full text
Source: Production Planning & Control; Jan2008, Vol. 19 Issue 1, p67-77
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Abstract: Built on the knowledge management and corporate growth literatures, this paper examines the antecedents of knowledge management strategy (KMS) and its consequences. Grounded by a resource-based view and corporate growth theory, results reveal that a firm"s knowledge management strategy and strategic performance relate to long-term corporate growth. Technological turbulence also relates to the firm"s use of knowledge management strategy. Environmental turbulence and learning orientation do not exert significant effects on knowledge management strategy. Learning orientation has an interacting effect on long term corporate growth, while environmental and technological turbulences do not. Implications for knowledge management practitioners are discussed.
Keywords: knowledge management strategy; corporate growth; strategic performance

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ffect of Knowledge Management Systems on Operating Performance: An Empirical Study of Hi-Tech Companies using the Balanced Scorecard Approach

Title: Effect of Knowledge Management Systems on Operating Performance: An Empirical Study of Hi-Tech Companies using the Balanced Scorecard Approach

Title: Effect of Knowledge Management Systems on Operating Performance: An Empirical Study of Hi-Tech Companies using the Balanced Scorecard Approach

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Authors: Pang-Lo Liu1, Chih-Hung Tsai
Subject: Knowledge management
Publish: 2007
Status: full text
Source: International Journal of Management; Dec2007, Vol. 24 Issue 4, p734-743
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Abstract: Since the development of information technology and the use of web-based information systems by firms, business management methods have become more sophisticated, leading to significant changes in high-tech business models. To deal with globalization, Taiwan"s hi-tech enterprises have gradually adopted information technology to shorten manufacturing processes, reduce cost, increase flexibility, and improve product quality and service quality to increase their overall international competitiveness. Many of them, in consequence, have integrated their internal and external resources, and introduced knowledge management (KM) systems to improve their operating performance. In the present study, which utilized the balanced scorecard (BSC) approach to investigate the effects of the introduction of a knowledge management system on operating performance, 560 managers from major Taiwanese hi-tech companies competed a specially-designed questionnaire. The results showed that after introducing knowledge management there was a 5% to 10% improvement in performance in the customer financial, and internal business process areas and a 10% to 15% improvement in performance in the learning and growth area, suggesting that the knowledge management systems that were introduced had a positive effect on operating performance

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From Quality Management to Knowledge Management in Research Organisations

Title: From Quality Management to Knowledge Management in Research Organisations

Title: From Quality Management to Knowledge Management in Research Organisations

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Authors: JAIME, ASTRID., GARDONI, MICKAEL., MOSCA, JOEL., VINCK, DOMINIQUE
Subject: Knowledge management
Publish: 2006
Status: full text
Source: International Journal of Innovation Management; Jun2006, Vol. 10 Issue 2, p197-215
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Abstract: Some scholars have recognized the important role of publicly funded basic research (Salter, AJ and BR Martin (2001). Research Policy, 30(3), 509–532; Szulanski, G (2000). Organizational Behavior and Human Decision Processes, 82(1), 9–27) for the production of knowledge. Among the identified benefits is an increase in "the stock of useful knowledge" available to society, which could be used for innovation and in this way contribute to economic growth (Szulanski, G (2000). Organizational Behavior and Human Decision Processes, 82(1), 9–27). Thus, it is important to support scientific activities. We claim that a way to support them is to use quality management complemented by knowledge management as a way of improving the process followed when carrying out research activities. Consequently, we studied the methods used while implementing a quality management system within various research organisations. This lead us to propose an approach which integrates quality management and knowledge management as a way to support the scientific activity.
Keywords: Quality management; knowledge management; research laboratories; capitalisation; basic research

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Enhancing knowledge-based service quality: A knowledge management perspective

Title: Enhancing knowledge-based service quality: A knowledge management perspective

Title: Enhancing knowledge-based service quality: A knowledge management perspective

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Authors: Su, Hwan-Yann., Lin, Yichen
Subject: Knowledge management
Publish: 2006
Status: full text
Source: Service Industries Journal; Oct2006, Vol. 26 Issue 7, p787-800

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Abstract: The research proposes a framework of corporate knowledge management for enhancing knowledge-based service quality of franchise stores in the service industries. Knowledge management can provide businesses with many competitive advantages including average level of knowledge enhancement, service quality improvement, cost and time reductions, strengthened relationships among colleagues and quicker knowledge creation. The proposed framework emphasises the link between knowledge management and corporate mission and vision. Understanding the importance of enhancing knowledge-based service quality and competitive advantage, a framework and a case study demonstrating and explaining how it operates are provided in detail to encourage businesses to implement knowledge management

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When knowledge management meets HR strategy: an exploration of personalization-retention and codification-recruitment

When knowledge management meets HR strategy: an exploration of personalization-retention and codification-recruitment configurations

When knowledge management meets HR strategy: an exploration of personalization-retention and codification-recruitment configurations

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Authors: Boxall, Peter., [e-mail]
Subject: Knowledge management
Publish: 2005
Status: full text
Source: International Journal of Human Resource Management; Nov2005, Vol. 16 Issue 11, p1955-1975
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Abstract: The resource-based view and the knowledge-based view are important developments in strategic management theory, and "knowledge management" has exploded in the popular management literature. There is, however, little empirical literature that explores the connections between firms" attempts at knowledge management and their HR strategies. In this paper, we focus particularly on links between knowledge management and staffing practices. High-technology manufacturing was selected as the site of our research, as high-technology firms rely on highly skilled employees to innovate and develop new products and are therefore an ideal environment for exploring the strategies employed for both managing knowledge, and recruiting and retaining employees. Drawing particularly on the work of Hansen et al. (1999), this paper identifies and explores two fits between knowledge management and HR strategy or what we call KM-HR configurations: "personalization-retention" and "codification-recruitment". We argue that there is no one way to manage knowledge and its links to HRM and build a simple framework of potential KM-HR configurations with propositions for future research.
Keywords: Knowledge management; human resource strategy; resource-based view; knowledge-based view; competitive advantage. 

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