ffect of Knowledge Management Systems on Operating Performance: An Empirical Study of Hi-Tech Companies using the Balanced Scorecard Approach
Title: Effect of Knowledge Management Systems on Operating Performance: An Empirical Study of Hi-Tech Companies using the Balanced Scorecard Approach
Title: Effect of Knowledge Management Systems on Operating Performance: An Empirical Study of Hi-Tech Companies using the Balanced Scorecard Approach
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Authors: Pang-Lo Liu1, Chih-Hung Tsai
Subject: Knowledge management
Publish: 2007
Status: full text
Source: International Journal of Management; Dec2007, Vol. 24 Issue 4, p734-743
پابگاه علمی مدیریت و حسابداری منبع: mba20.blog.ir
Abstract:
Since the development of information technology and the use of
web-based information systems by firms, business management methods have
become more sophisticated, leading to significant changes in high-tech
business models. To deal with globalization, Taiwan"s hi-tech
enterprises have gradually adopted information technology to shorten
manufacturing processes, reduce cost, increase flexibility, and improve
product quality and service quality to increase their overall
international competitiveness. Many of them, in consequence, have
integrated their internal and external resources, and introduced
knowledge management (KM) systems to improve their operating
performance. In the present study, which utilized the balanced scorecard
(BSC) approach to investigate the effects of the introduction of a
knowledge management system on operating performance, 560 managers from
major Taiwanese hi-tech companies competed a specially-designed
questionnaire. The results showed that after introducing knowledge
management there was a 5% to 10% improvement in performance in the
customer financial, and internal business process areas and a 10% to 15%
improvement in performance in the learning and growth area, suggesting
that the knowledge management systems that were introduced had a
positive effect on operating performance
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