Use of Knowledge Management Systems and the Impact on the Acquisition of Explicit Knowledge
Title: Use of Knowledge Management Systems and the Impact on the Acquisition of Explicit Knowledge
Title: Use of Knowledge Management Systems and the Impact on the Acquisition of Explicit Knowledge
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پابگاه علمی مدیریت و حسابداری منبع: mba20.blog.ir
Authors: McCall, Holli., Arnold, Vicky & Sutton, Steve G.3
Subject: Knowledge management
Publish: 2008
Status: full text
Source: Journal of Information Systems; Fall2008, Vol. 22 Issue 2, p77-101
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Abstract:
In an era where knowledge is increasingly seen as an organization"s
most valuable asset, many firms have implemented knowledge-management
systems (KMS) in an effort to capture, store, and disseminate knowledge
across the firm. Concerns have been raised, however, about the potential
dependency of users on KMS and the related potential for decreases in
knowledge acquisition and expertise development (Cole 1998; Alavi and
Leidner 2001b; O"Leary 2002a). The purpose of this study, which is
exploratory in nature, is to investigate whether using KMS embedded with
explicit knowledge impacts novice decision makers" judgment performance
and knowledge acquisition differently than using traditional reference
materials (e.g., manuals, textbooks) to research and solve a problem. An
experimental methodology is used to study the relative performance and
explicit knowledge acquisition of 188 participants partitioned into two
groups using either a KMS or traditional reference materials in problem
solving. The study finds that KMS users outperform users of traditional
reference materials when they have access to their respective systems/
materials, but the users of traditional reference materials outperform
KMS users when respective systems/materials are removed. While all users
improve interpretive problem solving and encoding of definitions and
rules, there are significant differences in knowledge acquisition
between the two groups.
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